Nursing home · Massena, NY
North Country Nursing & Rehabilitation Center
182 Highland Road, Massena, NY 13662 · (315) 769-9956
North Country Nursing & Rehabilitation Center is a 140-bed for-profit nursing home in Massena, New York (St. Lawrence County). It has been certified to provide Medicare and Medicaid services since 1978. On average it cares for 126 residents a day (about 90% of its certified beds). CMS gives it an overall rating of 2 out of 5 stars; the average in New York is 3.1.
Ratings
| CMS rating | Stars |
|---|---|
| Overall | ★★★★★ |
| Health inspections | ★★★★★ |
| Staffing | ★★★★★ |
| Quality measures | ★★★★★ |
Staffing
| Staffing | This home | New York avg | US avg |
|---|---|---|---|
| Total nurse hours per resident per day | 3.93 | 3.69 | 3.90 |
| Registered nurse (RN) hours per resident per day | 0.88 | 0.73 | 0.69 |
| Nurse hours per resident per day, weekends | 3.09 | – | – |
| Nursing staff turnover | 49% | 40% | 45% |
| RN turnover | 32% | – | – |
| Administrators who left | 0 | – | – |
Inspections and penalties
| Inspections & penalties | This home |
|---|---|
| Most recent standard health inspection | August 15, 2025 |
| Health deficiencies cited (most recent cycle) | 5 below the state average of 8 |
| …of which from complaint inspections | 3 |
| Federal fines (as reported by CMS) | 0 |
| Medicare payment denials | 0 |
Source: CMS Provider Data Catalog, nursing home provider information, Oct 2026 release (CMS Provider Data Catalog: Nursing homes). Ownership: For profit - Partnership. Legal business name: Highland Nursing Home, INC.. Check the latest details and full inspection reports on Medicare Care Compare. How to read these ratings →
Nearby nursing homes
- Massena Rehabilitation & Nursing Center ★★★★★Massena · 2.2 mi · 160 beds
- United Helpers Canton Nursing Home ★★★★★Canton · 27.6 mi · 160 beds
- Alice Hyde Medical Center ★★★★★Malone · 29.5 mi · 135 beds
- St Josephs Home ★★★★★Ogdensburg · 34.5 mi · 82 beds
Common questions
What is the star rating of North Country Nursing & Rehabilitation Center?
CMS rates North Country Nursing & Rehabilitation Center 2 out of 5 stars overall, with 2 stars for health inspections, 4 for staffing and 4 for quality measures (Medicare Care Compare).
How many beds does North Country Nursing & Rehabilitation Center have?
140 certified beds, with an average of 126 residents a day.
Does North Country Nursing & Rehabilitation Center accept Medicare and Medicaid?
CMS lists it as certified for Medicare and Medicaid. Ask the nursing home about current availability for your coverage.
What is the phone number for North Country Nursing & Rehabilitation Center?
(315) 769-9956. Address: 182 Highland Road, Massena, NY 13662.
Before you choose
- Visit at different times, including evenings and weekends.
- Ask how many residents each nurse and aide cares for on each shift.
- Read the latest inspection report and ask what has been fixed.
- Ask whether a bed is available for your coverage (Medicare, Medicaid or private pay).